Amy Creswell – Queue

The inspiration for Queue was actually the first day I ‘went live’ as it’s called in the phone centre I work in. I was nervous as hell, and when I got into work and sat down, it was about five or ten minutes before I plucked up the courage to actually put myself on available and take a call. Once I’d took one, I was fine, it was just that first call that scared me to death. I look back on it now and laugh at myself, but at the time it was the like the most serious thing ever.

Q: It’s like that phone call was an enormous rites of passage into the world of work, like going through a wall. You say you look back on it now and laugh, what do you think has changed about you since that moment?

A: Well, I suppose that the job has given me a lot more confidence. When you speak to strangers all the time over the phone, speaking to them face to face isn’t as awkward as I used to find it. Like you said, that first call was like going through a wall. It’s true that the more you do something, the easier it gets. It’s sort of like rewatching a scary film. The bits that scared you or made you jump the first time aren’t as bad the second time because you’re expecting them. Then eventually, they don’t bother you at all.

Pages: 1 2 3 4 5 6 7